Preppy Pink Crab Personalized Grace Placemat

Order Processing

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. An optional email proof will be provided to you within 48 hours for final approval. You will receive another notification when your order has shipped. We are able to ship to PO boxes.

Domestic Shipping Rates

We charge a flat shipping rate of $5.00 per order. All orders over $35 receive FREE shipping.

International Shipping

Unfortunately, we do not currently ship outside the United States. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at gracesettings@gmail.com with your name and order number, and we will look into it for you.

Non-Returnable Items

All personalized and customized orders are non-refundable. Please get in touch with us if you have questions or concerns about any of our products.

Returnable Items

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or order number. 

To start a return, you can contact us at gracesettings@gmail.com. Please note that returns will need to be sent to the following address: Grace Settings, 11408 River Run Drive, Glen Allen, VA 23059. You can always contact us for any return question.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order within 2 days of delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 10 business days have passed since we’ve approved your return, please contact us at gracesettings@gmail.com.

Care Instructions for your products.